You can always contact us through the following ways:

• Website: https://www.heibaojsvpn.com
• Email: [email protected]
• QQ: coming soon
• Telegram: coming soon

Heibao China VPN prioritizes user privacy above all else, ensuring that no activity logs or connection logs are retained. Additionally, Heibao China VPN does not store any information that could be used to trace individual network activities or behaviors back to users.

Certainly! We provide a daily free trial period of 1-2 hours. To initiate your free trial, please follow these steps:

1. Download our Heibao China VPN app
2. Create an account.
3. Select the "Daily Check-In" button on the home page.

Please be advised that the free trial offer is subject to change and may be discontinued at any time without prior notice.

Absolutely! You have the opportunity to utilize Heibao China VPN for free indefinitely by simply engaging in a "Daily Check-in" routine. Each day, you'll receive a complimentary hour of usage. Additionally, you can earn additional free time by referring friends; for each successful referral, you'll receive 1 point, which can be exchanged for a 1-day pass. Here are the specifics:

• Heibao China VPN guarantees continuous access to the daily check-in feature, free of charge.
• New users receive an initial 2-hour free allocation, and you can earn an extra hour by checking in the following day.
• While there are no data restrictions during the free usage period, access is limited to servers located in free locations.
• You have the opportunity to accumulate points through our referral program, which can be used to redeem various plans.

Absolutely! You have the flexibility to link multiple devices to a single account, and the number of devices permitted depends on the plan you've selected. Here's a breakdown:

• Regardless of the platform from which you initially registered your account (e.g., Android, iOS, macOS, or Windows), you can use the same credentials to log in across all platforms.
• The number of devices allowed varies based on the plan you've subscribed to. In theory, one account can accommodate an unlimited number of devices.
• If you exceed the maximum number of connected devices allowed by your plan, you'll receive a prompt to remove excess devices when signing in.
• Each device can only be linked to a maximum of two accounts, whether it's a computer or a mobile device.

The split mode function in Heibao China VPN facilitates web applications such as Telegram, WhatsApp, or Gmail, which operate on HTTPS. This mode adjusts routing for both HTTP (port 80) and HTTPS (port 443), allowing access to the web versions of these applications. However, the app versions may utilize different ports, posing a challenge.

Therefore, specific steps need to be taken to ensure access:

• Utilize the "Global Mode" option available within the routing settings.
• Modify the proxy configurations of the application. For example, here's an illustration showing how to adjust proxy settings for the LINE app:
  
  

• If you attempt to sign in on a new device and exceed the device limit, you'll be directed to the "Unbind Device" page, where you can choose to remove connected devices to proceed.
• You can also access the "Menu," then go to "App Settings," followed by "Device List," where you can select the specific device you want to unbind.

Losing track of usernames or passwords is a common occurrence, but we're here to streamline the recovery process for you. Here are the available options:

• If you've forgotten your username, please contact us and provide a screenshot of your payment record for assistance.
• If you've forgotten your password, just click on the "forgot password" option within the app to reset it.

We have found that, some users don't know which server to use after deciding which region to use.

We've discovered that some users are unsure which server to choose after selecting a region.

• The location list only displays the regions. However, behind the scenes, each region contains hundreds of servers. Once you select a region, Heibao will automatically connect you to the best-performing server based on your network conditions.
• If you're not satisfied with the connected server, you can always disconnect and reconnect to the same region, which will result in being connected to a different server.
• You can repeat above step until you are satisfied.

Several common factors can contribute to network issues:

• Reduced local internet speeds when the VPN is not activated.
• Elevated traffic levels in certain VPN server locations.

To resolve these network issues, you can take the following steps:

• Evaluate your local network speed by disconnecting the VPN.
• Without the VPN connected, try switching between different network connections such as WiFi, 4G, and 5G to troubleshoot your network. For example, if your WiFi connection is weak, switch to a cellular 4G/5G connection.
• Disconnect from the VPN, choose a different server location, and then reconnect.
• If you'd like to stay in the same server location, attempt disconnecting and then reconnecting to the same region. Even though you select the same region, there are multiple servers available, and each connection may assign a different server.
• Repeat these steps as necessary until you discover the optimal server for your needs.

Global Mode: Enabling VPN access for all online activities can potentially reduce the speed of local websites and app traffic.

Split Mode: The VPN is used exclusively to access commonly blocked websites due to geographical restrictions (like those blocked by the Chinese firewall), such as Google, YouTube, and Netflix. Local network connectivity is maintained for accessing Chinese websites.

You have the option to adjust the routing mode in the App Settings.

If you're facing difficulties accessing certain websites or apps, you might want to switch your routing mode to "Global Mode."

Don't hesitate to contact us if you have any more questions or concerns. We're here to help!

You can earn points by referring friends and then use those points to redeem plans. Here's how the process functions:

• To get your "Referral Code" or "Referral Link," go to "Share & Gift" and click on "Share Now." Then, you can share it with friends or post it on social media platforms or your blog.
• For every successful referral, you'll receive 1 point, which you can exchange for a 1-day pass.
• After redemption, you can view your plans in the "My Account" section.
• A successful referral involves your referee downloading and using the app. If your referee downloads the app but doesn't use it, your referral point won't be credited to your account until they start using the app.

Sometimes, there might be a delay in processing payments through the gateway. Here's what you should be aware of:

• We support various payment methods, including Alipay, WeChat QR Code Scanning Payment, and UnionPay.
• If you've made a successful payment but don't see the corresponding plan in your account, wait for approximately 5 minutes, then log out and log back in.
• If the problem persists after following the above steps, please take a screenshot of your payment confirmation and contact us for further assistance.

While free VPNs for iPhone do exist, they don't match the level of service provided by Heibao China VPN. Unlike these free options, Heibao China VPN offers optimized connections that prioritize speed, security, and stability, with no limitations on bandwidth. Our robust encryption protocols ensure your online traffic remains secure, and our extensive network of over 100 global server locations offers flexibility and choice. Furthermore, our round-the-clock customer support, available via live chat and email, enhances your user experience.

While iPhones do provide the option to connect to VPN servers in the system settings, this feature alone does not offer a VPN service. Instead, it necessitates connecting to a third-party VPN service such as Heibao China VPN to access VPN functionality.

Using a VPN on your iOS device ensures enhanced security for all your activities. With access to over 100 VPN server locations, you can change your device's IP address, protect your data when using unsecured Wi-Fi networks, and access restricted content.

A virtual private network (VPN) creates a protective barrier between your iOS device and the online world, safeguarding you from potential threats like surveillance, tampering, and content restrictions. Heibao China VPN enables you to enjoy streaming, online shopping, and web browsing with enhanced privacy and security measures in place.